Privacy Policy

Pros Home Services (“Pros,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit a form, communicate with us, request a savings or eligibility review, apply for an opportunity, or otherwise interact with our services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name, email address, telephone number, mailing address, state, ZIP code, and other contact information.
• Business name, business type, number of locations, utility provider, service territory, and information relevant to program eligibility.
• Information you submit through forms, emails, telephone calls, text messages, applications, surveys, or customer-support communications.
• Marketing and communication preferences, including records of consent and opt-out requests.
• Website usage information such as IP address, browser type, device type, pages visited, referring website, timestamps, and interaction data.
• Information provided by advertising, analytics, CRM, communication, referral, or program-service providers.

Please do not submit Social Security numbers, bank information, tax records, complete utility account numbers, or other highly sensitive information through a general website form unless we specifically provide a secure method and request that information.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and requested savings or eligibility reviews.
• Assess potential program availability and eligibility.
• Communicate about requested services, appointments, enrollment steps, applications, or support.
• Provide customer service and maintain business records.
• Send service-related email or text-message updates.
• Send marketing communications when permitted by law and consistent with your communication preferences.
• Operate, secure, analyze, and improve our website, advertising, CRM, workflows, and services.
• Detect misuse, fraud, security incidents, or unlawful activity.
• Comply with legal, regulatory, contractual, and reporting obligations.
• Establish, exercise, or defend legal claims.

3. How We Disclose Information

We may disclose information to:

• Service providers supporting our website, hosting, CRM, communications, analytics, advertising, scheduling, security, or customer service.
• Utility, energy-program, community-solar, battery-program, or enrollment service providers when necessary to review eligibility or provide a service you request.
• Professional advisers such as attorneys, accountants, insurers, and compliance consultants.
• Government authorities or other parties when required by law, court order, legal process, or to protect rights and safety.
• A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

We do not sell or rent your personal information for money.

4. SMS and Text-Message Privacy

When you provide your telephone number and consent to receive text messages, we may send messages concerning your requested eligibility review, appointments, enrollment, customer service, and—if separately authorized—marketing or promotional information.

Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You may reply STOP to opt out or HELP for assistance.

We do not sell, rent, or share mobile telephone numbers, text-message opt-in information, or messaging consent with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose this information to service providers that help us operate our messaging program, but only as necessary to provide those services. Text-message opt-in data and consent will not be shared with third parties for their own marketing purposes.

5. Email Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us. We may still send non-promotional communications relating to a request, transaction, account, application, or ongoing service.

6. Cookies and Analytics

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, measure performance, understand visitor interactions, and evaluate marketing campaigns.

Your browser may allow you to block or delete cookies. Disabling cookies may affect certain website features.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide requested services, maintain business and consent records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary according to the type of information and applicable requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

9. Your Privacy Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Obtain a portable copy of certain information.
• Withdraw communication consent or opt out of marketing.
• Request information about certain disclosures.
• Appeal a decision concerning a privacy request.
• Not be discriminated against for exercising applicable privacy rights.

These rights may be subject to legal exceptions and may not apply in every situation.

10. Minnesota Privacy Rights

If the Minnesota Consumer Data Privacy Act applies to our processing of your personal data, eligible Minnesota residents may have rights to confirm whether we process their data, access data, correct inaccuracies, request deletion, obtain portable data, and opt out of certain targeted advertising, sales, or profiling activities.

We do not currently sell personal data for monetary consideration. To submit an applicable privacy request or appeal a previous decision, contact us using the information below and write “Minnesota Privacy Request” or “Privacy Appeal” in the subject line.

11. Submitting a Privacy Request

To submit a request, email [email protected] or call 651-399-4001 .

Please provide your name, contact information, state of residence, and a description of your request. We may need to verify your identity before completing the request. Authorized agents may be required to provide proof of authorization.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review and remove it where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of the website after an update is subject to the updated policy.

15. Contact Us